A Better Way To Train Sales Teams

"I only wish I had done it sooner because it really has been helpful in real life conversations."

"The cushion part and the customer phrasing is going to be huge for me."

"The thing that sticks out the most for me is the customer-oriented phrases and talking about how other stores are doing, what they like, and presenting that to the new store owner or a prospect."

"The preparing and then actually doing exercises in front of colleagues or with you has just been invaluable."

"There's still nothing like when you're practicing in front of your coach, there's just something different. The exercising and really working this stuff out and having those sessions has been really valuable because you have to be, and want to be, prepared."

"The whole CPET I love. I love acknowledging that the customer asked a great question in that cushion. That's awesome. You know, I love really focusing on the advantages."

"My first instinct now when I'm talking to people, when they make a statement, is to think to ask a question. I’m constantly doing that to keep control of conversations."

"Customer oriented language is great and I really like the switch in the way that I think about things. When someone asks me a question it's easy to think of what my opinion is, but you know going through this process and realizing that it's even more impactful to say all of these other accounts are pro [my company] too, and they're telling me all these great things. The impact of that, it can't be understated. It's really going to pay dividends."

"The whole CPET process is just part of what I do now. It's not just in business settings, it's actually good in social settings."

"I was using this customer phrasing before this call and you could hear him, without even saying any words, he was engaging in the phone call. You could feel it through the phone."

"The professional development, particularly when it is longer term in nature like this, has been great. If you had just come to a conference and we did the exercises and there was no follow-up, I would have felt like, ‘All right, I picked up a few good things, but I wouldn't feel like I was really good at it."

"I can tell that you've studied our company before you went into this and prepared and I just like that it's specific to us."

"Those four sentences that you and I talked about last week really helped me be set up for success on this call. It went really really well, like best case scenario. A lot of that had to do with how I set up the call which was exactly what you and I talked about."

"We're structuring the call and asking those leading open-ended questions ultimately with the goal of getting the advisor to talk. For me, that was the biggest benefit because the key to sales is obviously controlling the conversation and asking the right questions."

"You challenge and correct. I can't stand the the trainer's that are afraid to correct and afraid to challenge or they don't want to put the energy into fixing it so they just let the person be where they are. I can't stand that."

"I'm having more effective conversations because I'm structuring all of my conversation differently."

"The overall tips in general that you guys are able to give were awesome because there were things that you said that we're not part of your agenda but are just sales focused in general. I got a lot of nuggets from this that I'm going to use on my calls moving forward and I think it's fantastic and I hope to continue doing this."

"The steps of going through this weekly, and in short bursts, is much more productive than a session where we're sitting for three hours and trainers are brain dumping something they've done a thousand times and trying to get us to learn and incorporate it."

I can use this, this week! I can use this tomorrow! I can use this the next day and that short burst coaching is effective. You guys are really onto something.

"It's that confidence that is established, and being able to flow, and less is more. Being able to ask the right questions and end it with a question for the store owner to plant that seed."

"My overall reaction has been it's helpful practice of practical information that can be used in real life."

"One thing I really enjoyed about SalesGym and all the steps that you've taken is just really understanding and getting a better notion of things that I can actually use. It sounds so simple to say but there's a lot of theory in sales and there's not a lot of practice."